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Financial Protection

Financial Security

All holidays featured in this site are offered and sold by Northern Holidays Ltd. We hold an Air Travel Organiser’s licence issued by the CAA (ATOL No 5139). This means you’re booking with us will be protected as set out below in the unlikely event of our being unable to provide your contract arrangements due to our insolvency. If you book with us:

  • A holiday which includes any flight(s) you pay us for where either you the person who pays for the booking, is present in the UK when the booking is made or the first leg of the flight(s) you pay us starts in the UK.
  • Our ATOL will ensure that all monies you have paid to us are refunded or, if your holiday is already underway at the time, you are transported to the place where your holiday arrangements with us were due to finish.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with a ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.

We are also Member of ABTA (W3565) which means you have the benefit of ABTA’s assistance and Code of Conduct.  Other services such as hotels may not be protected and you should ask us what protection is available.

Registered in England:  133 Oldham Road, Middleton, Manchester, M24 2LD. No. 255 2450. VAT Reg No: 562 5280 43

  

Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

As a member of ABTA, we adhere to a code of conduct designed to protect our customers. This includes providing you with a high standard of service, fair terms of trading and clear and accurate information about passports, visas, health requirements, and details of alterations to your holiday.It also ensures that any monies paid for your accommodation are protected, if our company should cease trading.

For more information, please see our booking conditions for more information or visit the ABTA website www.abta.com

 

Credit Card verified logos“Book with Confidence. ATOL protected, our ATOL number is  5139. For more information visit the ATOL website at  www.atol.org.uk., All the packages, flight and flight plus holidays we sell are covered by a ATOL scheme protecting your money if the supplier fails”. Click on the ATOL logo for verification.

Registered in England:  Catalan House, 133 Oldham Road, Middleton, Manchester, M24 2LD. Flysunways is a trading name of Northern Holidays Ltd, Reg. No. 255 2450. VAT Reg No: 562 5280 43
All graphics, logos and content Copyright Northern Holidays Limited ©2002

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IATA ATOL Protected Credit Cards