Here at Flysunways we take the safety of our customers incredibly seriously, and we hope that everyone is looking after themselves and staying safe.
Due to the ongoing situation regarding COVID-19, the Foreign and Commonwealth Office have advised against all but essential travel. Unfortunately, this means that we’re no longer able to offer holidays travelling on or before 24 April 2020.
With different countries’ government advice changing constantly and impacting the ability to travel to and from those countries we are experiencing a very high level of contacts into our call centre.
During this period all of our team will be working from home and we will no longer be monitoring any calls coming in, but our agents will be ready to assist you via our ticketing system. Please submit any questions by email to firstname.lastname@example.org and one of our agents will get back to you as quickly as possible.
We’re sure you’re keen to find out what this means for your holiday. You’ll find all the information you need about your next steps below.
I’VE ALREADY BOOKED
HOW DO I KNOW IF MY TRAVEL PLANS HAVE BEEN CANCELLED?
If your holiday falls into one of the below categories, due to the Foreign and Commonwealth Office’s advice against all but essential travel, your holiday will no longer be able to go ahead as planned.
• Holidays travelling on or before 24 April 2020
All other holidays are continuing to operate as planned and will be continuously reviewed.
To find out what your next steps are, please see the statement which applies to you and your booking:
MY HOLIDAY MAY BEEN CANCELLED
The Foreign and Commonwealth Office has advised against all but essential travel. So, we’re really sorry to say that unfortunately your holiday won’t be going ahead as planned. We’re sure you’re keen to find out what this means for you, and we’re working hard to contact all affected customers as quickly as we can to discuss your options.
Just so you know, if you’ve got a package holiday booked with us, travelling on or before 24 April 2020, you’ll be able to move it to a later date, But If you choose a holiday that’s more expensive than your original booking, you’ll need to pay the difference in price. We’re working hard to contact all affected customers as quickly as we can to discuss your options.
And, if your booking is for a flight or a hotel stay – not as part of a package – the same will apply.
BOOKED TO TRAVEL BEFORE 30 JUNE 2020
FLYSUNWAYS TRAVEL PROMISE – BOOKINGS MADE ON OR BEFORE 16 MARCH 2020
We know you must be apprehensive about your upcoming holiday, and we fully appreciate the need to give you the freedom to be flexible with your booking. So, we’re offering our travel promise to you.
If you have an existing booking with us, booked before 17 March 2020 and travelling on or before 30 June 2020, you can amend for free to any holiday that’s currently on sale, this only apply to holidays for which the flights have been cancel by the airline.
If you choose a holiday that’s cheaper than the one you originally booked, we’ll refund you the difference. If you choose a holiday that’s more expensive than your original booking, you’ll need to pay the difference in price.
You can make a change free of charge up until seven days before your original departure date. This policy is in place until 30 April 2020. So, if your holiday departs between 8 June 2020 and 30 June 2020, you must make any amends on or before 30 April 2020, but only if the flights have been cancel by the airline.
BOOKED TO TRAVEL AFTER 30 JUNE 2020
Your holiday is due to go ahead as planned. So, if you’d like to make a change to your holiday, or cancel your booking, normal terms and conditions apply. If anything changes in the run-up to your holiday, we’ll be in touch to discuss your options.
Thanks so much for your patience, and we’ll be in touch as soon as we can.
We understand this is an extremely challenging time and would like to thank all our customers for their ongoing support and patience.
Mr F Rodriguez